A conference of home improvement management professionals who in their unity create broadened awareness about customer satisfaction; who exchange best practices with the intent of creating then maintaining this awareness via their employees, associates and suppliers.

 

The HIPEC Credo

• Our customers are the reason we are in business.
• All actions which improve customer satisfaction increase the value of our business.
• Strive to improve the communication skill in all levels of our business.
• Invite our customers’ opinions and treat them as importantly as if they were ours.
• Seek new methods for training and upgrading the skill levels of our employees and associates.
• Seek product and service information from all available sources and pass on these findings to both our suppliers and customers.
• Seek the highest value in everything we sell and do not succumb to adding products which are priced lower because they contain lesser value.
• Our goal is to constantly meet or exceed the expectations of our customers.